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Manager - Patient Access - Full Time Days

Job Description

Frye Regional Medical Center

• Perform patient registration function when needed to ensure wait times are kept to a minimum• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.• Ensure QA on registrations for all areas of Registration•Assist Director in the oversight of the PTAC Central Scheduling Unit• Assist and/or perform maintenance of Scheduling Dictionaries including meeting with ancillary departments to resolve dictionary issues• Ensure telephone hold times and call abandon are within established guidelines• Site visits as requested by Patient Access Directors• Provide continuous training for and communicates changes to existing employees• Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels• Follow-up on patient complaints promptly• Implement and promote excellent customer service• Interview, hire, evaluate, and counsel Patient Access staff members• Perform evaluations in a timely manner• Train new employees in all aspects of their assigned job• Supervise and maintain the productivity of employees• Review the quality of patient registration documents on a daily basis• Process all paperwork in a timely manner• Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner• Complete monthly reports for the Director• Staff and order supplies according to budget guidelines and department needs• Ensure all Patient Access personnel policies are followed• Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service• Maintain a clean MPI on Cerner and works closely with HIM on a daily basis• Maintain QA statistics and reports•Monitor and maintain Daily Preservice Log, BILL45, and Alpha Census• Act in the capacity of Director in his/her absence• Contribute to A/R goals for patient registration• Conduct monthly staff meetings and in-services for all responsible areas• Work closely with Market Financial Coordinator for updates and testing for HIS Systems.• Assume on-call responsibilities to ensure adequate staff and problem solving• Update collection system and requests rebill if appropriate• Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach• Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.• Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.• Attends in-service presentations, and complete mandatory education including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.• Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”• Other duties as assigned

Job Requirements

Minimum EducationX Bachelor’s degree □ Preferred X RequiredOREquivalent work experience may substitute education requirements.Minimum Work ExperienceMinimum three years’ experience in related area with two of these years being healthcare management experience. Cerner Experience preferred.Required Skills• Organization - proactively prioritizes needs and effectively manages resources• Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division, Facility and Group Executives• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations• Interpersonal skills - able to work effectively with other employees, patients and external parties• PC skills - demonstrates proficiency in Microsoft Office applications and others as required• Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services• Tactical execution - oversees the development, deployment and direction of complex programs and processes• Project Management - assesses work activities and allocates resources appropriately• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems• Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-pacedenvironment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

Job Snapshot

Location US-NC-Hickory
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Health Care
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Company Overview

Frye Regional Medical Center

A part of Duke LifePoint Healthcare, Frye Regional Medical Center has served the health and medical needs of the residents of the Catawba Valley region since 1911 with a commitment to delivering high quality and compassionate care with a focus on patient satisfaction and clinical outcomes. Learn More

Contact Information

US-NC-Hickory
Snapshot
Frye Regional Medical Center
Company:
US-NC-Hickory
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Health Care
Store Type:

Job Description

Frye Regional Medical Center

• Perform patient registration function when needed to ensure wait times are kept to a minimum• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.• Ensure QA on registrations for all areas of Registration•Assist Director in the oversight of the PTAC Central Scheduling Unit• Assist and/or perform maintenance of Scheduling Dictionaries including meeting with ancillary departments to resolve dictionary issues• Ensure telephone hold times and call abandon are within established guidelines• Site visits as requested by Patient Access Directors• Provide continuous training for and communicates changes to existing employees• Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels• Follow-up on patient complaints promptly• Implement and promote excellent customer service• Interview, hire, evaluate, and counsel Patient Access staff members• Perform evaluations in a timely manner• Train new employees in all aspects of their assigned job• Supervise and maintain the productivity of employees• Review the quality of patient registration documents on a daily basis• Process all paperwork in a timely manner• Work closely with fellow managers to ensure all procedures regarding patient accounts are completed in a thorough and timely manner• Complete monthly reports for the Director• Staff and order supplies according to budget guidelines and department needs• Ensure all Patient Access personnel policies are followed• Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service• Maintain a clean MPI on Cerner and works closely with HIM on a daily basis• Maintain QA statistics and reports•Monitor and maintain Daily Preservice Log, BILL45, and Alpha Census• Act in the capacity of Director in his/her absence• Contribute to A/R goals for patient registration• Conduct monthly staff meetings and in-services for all responsible areas• Work closely with Market Financial Coordinator for updates and testing for HIS Systems.• Assume on-call responsibilities to ensure adequate staff and problem solving• Update collection system and requests rebill if appropriate• Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach• Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.• Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.• Attends in-service presentations, and complete mandatory education including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA Standards.• Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”• Other duties as assigned

Job Requirements

Minimum EducationX Bachelor’s degree □ Preferred X RequiredOREquivalent work experience may substitute education requirements.Minimum Work ExperienceMinimum three years’ experience in related area with two of these years being healthcare management experience. Cerner Experience preferred.Required Skills• Organization - proactively prioritizes needs and effectively manages resources• Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. The ability to communicate with staff, Parallon Management, Division, Facility and Group Executives• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations• Interpersonal skills - able to work effectively with other employees, patients and external parties• PC skills - demonstrates proficiency in Microsoft Office applications and others as required• Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services• Tactical execution - oversees the development, deployment and direction of complex programs and processes• Project Management - assesses work activities and allocates resources appropriately• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems• Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-pacedenvironment while managing multiple demands, ability to work both independently and collaboratively as a team player, adaptability, analytical and problem solving ability and attention to detail and able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
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Manager - Patient Access - Full Time Days Apply now